Program Manager Mid-Level-Executive Tours & Visitor Engagement
Core
Lead executive, official, and new employee tour experiences at the San Antonio Home Office, serving as a key ambassador for USAA.
Role type
Mid-level Program Manager (Visitor Engagement & Protocol)
Builds
High-quality tour experiences and CREWS-aligned programs for senior executives, government officials, and new employees.
Domain
Corporate hospitality, protocol, and organizational representation
Deliverable
client delivery
Required skills
Program management, stakeholder coordination, risk management, compliance monitoring, operational problem-solving, communication planning
Preferred skills
Military veteran experience, VIP tour leadership, public affairs/protocol background, executive briefing, event management, storytelling
Technologies
Project management tools
Responsibilities
Plan and deliver executive tours, manage CREWS programs, partner with cross-functional teams, serve as brand ambassador, monitor KPIs, resolve operational challenges, execute communication plans, support change management, ensure compliance and risk management
Seniority
Mid-level, hands-on IC
