Salesforce Support Engineer
Core
End-to-end ownership of Application Support for Production issues resolution within Salesforce environments, specifically focusing on CPQ and Sales Cloud.
Role type
Senior Associate Salesforce Support Engineer (CPQ focus)
Builds
Salesforce CPQ and Sales Cloud configurations, workflows, and support for financial data services clients
Domain
Financial services / Salesforce platform
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Salesforce CPQ expertise, Salesforce Administrator/Advanced Administrator certification, ServiceNow incident/problem management, Salesforce Classic and Lightning UI, Apex programming, Force.com APIs, REST APIs, Visualforce, JavaScript, jQuery, data migration and cleanup, SDLC and agile methodology
Preferred skills
Salesforce CPQ cloud experience (1+ year), knowledge of third-party system integrations, staying ahead of new SFDC features
Technologies
Salesforce CPQ, Sales Cloud, ServiceNow, Apex, Visualforce, Lightning Design System, JavaScript, jQuery, REST API, Web Services
Responsibilities
Resolve complex customer service issues and production incidents, design and deploy complex workflows and automation rules, create and maintain knowledge base materials, coordinate with global teams across UK, US, and APAC time zones, conduct QA testing on deployments, provide on-call support for 24/5 coverage
Seniority
Senior Associate, hands-on IC
