Service Platform Specialist
Core
Serve as the on-site subject matter expert for Maximo and connected Service platforms, supporting administrative execution of Service operations from opportunity through invoicing.
Role type
Service Platform Specialist (CMMS/Maximo)
Builds
Service operations workflows and digitalization within mining equipment support
Domain
Mining / Industrial Equipment / Aftermarket Services
Deliverable
dashboards & analysis
Required skills
Maximo, CMMS, MS Office Suite, Excel, Salesforce, SAP, Process Improvement, User Training, Troubleshooting, Stakeholder Liaison
Responsibilities
Serve as primary local point of contact for Maximo support; Help employees understand end-to-end Service processes; Deliver Maximo refresher training and support onboarding; Maintain training lists and review materials; Provide basic troubleshooting and resolve system incidents; Act as liaison among end users, managers, and global teams; Gather user feedback and functional requirements; Promote adherence to Service Operations processes.