Customer Service Representative
Core
Deliver high-level service to customers and distributors by managing inbound sales inquiries, processing orders, and resolving issues efficiently.
Role type
Customer Service & Sales Representative
Builds
Sales orders and customer delivery updates
Domain
Mining equipment and tools
Required skills
Inbound call handling, order processing, issue resolution, ERP/CRM proficiency, MS Office, data accuracy, multi-tasking, typing 40 WPM
Preferred skills
Power BI, AI tools navigation
Responsibilities
Answer inbound calls and process sales orders, assess and route inquiries, take ownership of customer issues, expedite urgent orders, escalate concerns, inform customers of order status changes, identify process inefficiencies, ensure adherence to policies and financial controls, maintain data integrity
Seniority
Mid-level (2-5 years experience)