IT Solution Specialist
Core
Maintaining, developing, and troubleshooting local IT infrastructure and providing Level 2 end-user support for a mining and quarrying production facility.
Role type
IT Solution Specialist (Infrastructure & Helpdesk)
Builds
LAN/WLAN networks, server and virtualization environments, IT/OT solutions for production
Domain
Mining and quarrying industry IT
Required skills
TCP/IP networking, LAN/WLAN/WAN administration, Windows Server and Windows desktop management, IT service desk operations, hardware and software installation, troubleshooting, ITIL processes, cybersecurity basics
Preferred skills
OT environment experience, Microsoft Azure, Microsoft 365, Microsoft Foundry
Technologies
Windows Server, Windows desktop, Azure, Microsoft 365, Microsoft Foundry, TCP/IP, LAN, WLAN, WAN
Responsibilities
Maintain and develop local IT infrastructure including networks and servers; Resolve infrastructure incidents and performance issues; Support production IT and OT solutions; Ensure IT/OT environment security and documentation; Handle L2 support requests for workstations, software, and peripherals; Install and configure devices and applications; Participate in IT projects and automation initiatives
Seniority
Mid-level, hands-on IC