Customer Care Representative II
Core
Primary point of contact for customers handling product, pricing, and service inquiries across multiple channels while maintaining accurate orders.
Role type
Customer Care Representative II
Builds
Seamless service experience and accurate order management for global customers
Domain
Healthcare and advanced manufacturing
Deliverable
client delivery
Required skills
Verbal and written communication, empathy, active listening, computer proficiency, multitasking, organization, prioritization, attention to detail
Responsibilities
Respond to customer inquiries via email, phone, and online portals; Provide accurate product, pricing, and service information; Enter and maintain customer orders in enterprise systems; Resolve customer issues with professionalism; Partner cross-functionally with Sales, Operations, and Planning; Support service-level metrics; Capture field insights to optimize solutions