Product Line Support Specialist
Core
Provide technical and operational support across the product lifecycle for mining equipment, acting as a key point of contact for sales and product management.
Role type
Product Line Support Specialist
Builds
Product information, documentation, training materials, and support databases for the mining industry.
Domain
Mining / Heavy Equipment
Deliverable
product features
Required skills
Technical product support, documentation management, project coordination, data analysis, ERP systems (SAP/Oracle), business systems proficiency
Preferred skills
Heavy equipment industry knowledge, driver's licence, technical administration experience, report preparation, presentation skills
Responsibilities
Respond to technical and commercial product enquiries, maintain consistency of product information and messaging, support sales teams with training and product knowledge, manage technical and commercial documentation, contribute to product line and engineering projects, provide day-to-day administrative and operational support
Seniority
Individual Contributor, operational support