EUC Service Coordinator
Core
Coordinate daily operations and quality of End User Computing (EUC) services, acting as the primary L2 support point for Sandvik's Finnish offices.
Role type
Senior EUC Service Coordinator (L2 Support & Automation)
Builds
IT support services, automated support agents, and knowledge base articles for end users.
Domain
IT Service Management / End User Computing
Deliverable
dashboards & analysis
Required skills
ServiceNow administration, ITIL fundamentals, AI-based support solutions, knowledge base development, local application expertise, laptop/device selection guidance
Preferred skills
ServiceNow configuration, automation implementation, AI agent training
Responsibilities
Coordinate daily EUC service operations and quality; resolve and document end-user support requests; train and develop AI-based support agents; maintain local application knowledge and documentation; support local IT procurement; guide users on device selection.
Seniority
Senior, hands-on IC
