Customer Service Representative Export Markets
Core
Act as the main point of contact for export customers in the Middle East, Africa, and Eastern Mediterranean region, managing the full order lifecycle from enquiry to completion.
Role type
Customer Service Specialist (Export Markets)
Builds
Seamless customer journey and order fulfilment for international clients
Domain
Industrial manufacturing (metal cutting tools) / International Trade
Deliverable
client delivery
Required skills
Export procedures knowledge, customs compliance, order lifecycle management, CRM/ERP data management, quotation preparation, escalation handling
Preferred skills
SAP/CRM experience, additional languages beyond English
Technologies
SAP, CRM, MS Office
Responsibilities
Manage full order lifecycle including entry, invoicing, returns, and claims; Coordinate export shipments and customs documentation; Handle customer enquiries, complaints, and escalations; Prepare quotations with sales teams; Maintain accurate data in CRM and ERP systems; Support customer onboarding and digital tool adoption
Seniority
Individual Contributor, operational level