Product Specialist and Technical Trainer
Core
Provide second-level technical support, warranty analysis, and on-site training for global customers using Sandvik's 2700 series underground mining drill rigs.
Role type
Senior Product Specialist and Technical Trainer
Builds
Supports the deployment and optimization of underground mining equipment for global mining and infrastructure clients.
Domain
Mining equipment and underground drilling technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
underground mining method knowledge, mining machine application expertise, electrical systems knowledge, hydraulic systems knowledge, troubleshooting skills, MS Office proficiency, business travel adaptability
Preferred skills
experience with continuous improvement in large matrix organizations, familiarity with competitor products
Technologies
MS Excel, MS Word, MS Outlook, MS PowerPoint
Responsibilities
Provide second-level technical support for global customer requests, track competitor products and provide analysis reports, support machine assembly and testing in factory, organize and follow up customer Site Acceptance Tests (SAT), handle warranty analysis and processing, provide new machine start-up training to global colleagues and customers, collect and analyze feedback from factory and customers, facilitate cooperation with other technical support teams
Seniority
Senior, hands-on IC