Global Product Support Specialist – Rotary Drilling
Core
Technical go-to for global sales areas, diagnosing complex mechanical/hydraulic/control issues, commissioning new machines at mine sites, and training frontline teams on rotary drilling rigs.
Role type
Senior hands-on IC product support specialist (heavy mobile equipment)
Builds
Surface mining drilling rigs for global mining operations
Domain
Mining industry + heavy mobile equipment mechanics/hydraulics
Deliverable
physical/clinical work
Required skills
hydraulic troubleshooting, mechanical troubleshooting, electrical troubleshooting, reading hydraulic/electrical schematics, PLC-based control systems knowledge, machine diagnostic tools, root cause failure analysis, hands-on technical training delivery, on-site commissioning, software configuration for control systems
Preferred skills
MSHA Part 46/48 certification, First Aid certification
Technologies
Sandvik frontline service tools, PLC-based control systems
Responsibilities
Provide timely technical support on Sandvik Rotary Drilling products to customer sites domestically and internationally; Troubleshoot mechanical, hydraulic, and electrical/control-system issues on rotary blasthole drills; Lead on-site commissioning and Site Acceptance Testing (SAT) of new drill rigs; Configure drill control-system software and machine parameters; Deliver hands-on classroom and mine-site training to frontline teams, Sales Area Product Masters, technicians, and customers; Investigate and resolve field issues through root cause failure analysis; Review Continuous Product Improvement (CPI) cases with Technical Support, Engineering, Sales, Product Management, and Manufacturing
Seniority
Senior, hands-on IC
