VIP Manager
Core
Lead the end-to-end guest experience for high-profile and VIP guests at a core property, overseeing the VIP Services team and all touch points for personalized stays.
Role type
Senior IC hospitality manager (VIP services)
Builds
Exceptional, personalized guest experiences for high-profile individuals
Domain
Hospitality / Luxury Hotel
Required skills
Guest services management, team leadership, cross-functional collaboration, operational oversight, guest profile management, conflict resolution, confidentiality, scheduling, inventory management
Preferred skills
Supervisory experience in hospitality, B.S. in Hospitality, experience with leadership development programs, familiarity with Opera, HOTSOS, Alliant, Sertifi, Resy, Zomato, Medallia
Technologies
Microsoft Suite, Property Management Systems, Opera, HOTSOS, Alliant, Sertifi, Resy, Zomato, Medallia
Responsibilities
Oversee daily operations of the VIP Services department, serve as primary point of contact for VIP guests, coordinate pre-arrival to post-departure guest journey, lead VIP arrival meetings, partner with cross-functional departments, maintain and enhance guest profiles, resolve guest concerns, support hotel initiatives, monitor supplies and inventory, maintain scheduling and reporting, provide leadership coverage
Seniority
Mid-level, hands-on IC with supervisory responsibilities
