Front Office Agent (Night Audit)
Core
Front Office Agent (Night Audit) responsible for guest registration, room assignment, payment processing, and lobby maintenance in a historic Philadelphia hotel.
Role type
Front Office Agent (Night Audit)
Builds
Guest check-in/check-out experiences and seamless lobby operations
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, Payment processing, Room assignment, Cash handling, Emergency response, Lobby maintenance
Preferred skills
Property Management System (PMS) experience, Opera System experience, Hotel hospitality experience
Responsibilities
Greet and register guests, Assign rooms based on preferences, Obtain and verify credit information, Promote hotel services, Respond to guest inquiries, Maintain lobby cleanliness, Handle cash transactions, Monitor events and group bookings
Seniority
Entry-level to Junior