Front Office Agent - Overnight
Core
Greet and register guests, assign rooms, process payments, and resolve inquiries to ensure seamless check-in and check-out experiences at a AAA Four-Diamond hotel.
Role type
Front Office Agent (Overnight)
Builds
Guest arrival and departure experiences
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, Payment processing, Room assignment, Conflict resolution, Cash handling, Property management systems
Preferred skills
Opera PMS, Hotel hospitality experience
Responsibilities
Greet and register guests, Assign rooms based on preferences, Obtain and verify credit information, Respond to guest inquiries, Perform check-out procedures, Monitor lobby cleanliness, Handle emergencies