Rooms Controller
Core
Managing room assignments, coordinating guest preferences, and supporting front office operations to ensure seamless guest experiences.
Role type
Front office operations specialist (hotel)
Builds
Guest room readiness and personalized service delivery
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Room assignment management, VIP coordination, reservation reconciliation, amenity tracking, master account monitoring, occupancy forecasting, cross-departmental communication
Preferred skills
Property management system proficiency, multitasking, flexible scheduling
Technologies
Opera, Delphi, hotel property management systems
Responsibilities
Oversee daily room assignments for arrivals, VIPs, and special requests; Coordinate with Housekeeping and Engineering for room readiness; Monitor and update Out-of-Order room statuses; Track and process amenity requests; Forecast room availability and manage overbooking risk; Prepare daily occupancy and group status reports.
Seniority
Entry-level to Mid-level, hands-on IC