Customer Sales Support Representative
Core
Handle incoming/outbound calls and emails to support an allocated customer base, managing parts orders, quotations, and resolving delivery issues.
Role type
Customer Support Representative
Builds
Customer service operations and transaction management for mining equipment parts
Domain
Mining equipment supply chain and customer service
Deliverable
client delivery
Required skills
Problem-solving, Microsoft Office (Outlook, Excel, PowerPoint, Word), CRM system usage, E-commerce platform management, supply chain coordination, technical product knowledge
Preferred skills
Flexibility with varying start/finish times, teamwork, independent work, proactive approach
Technologies
Salesforce CRM, E-commerce platforms, Microsoft Office suite
Responsibilities
Provide customer service via phone and email; Maintain records in Salesforce CRM; Provide quotations and assist with customer orders; Coordinate with supply chain on back orders; Investigate and resolve delivery inaccuracies; Provide technical assistance or refer queries to internal teams
Seniority
Individual Contributor, entry to mid-level
