Guest Service Agent 1 (Part-Time)
Core
Manage inbound guest calls, reservations, wake-up calls, and service requests in a fast-paced contact center to ensure seamless communication and high guest satisfaction.
Role type
Guest Service Agent (Contact Center)
Builds
Guest communication and service resolution for Loews Hotels at Universal Orlando
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Inbound call management, reservation handling, Property Management System (PMS) operation, multi-tasking, active listening, problem-solving, data confidentiality
Preferred skills
Hospitality industry experience, intermediate computer skills
Responsibilities
Manage inbound calls for room service, star service, and maintenance requests; process VIP wake-up calls; collaborate with hotel teams to resolve guest issues; maintain accurate records of guest interactions; support emergency procedures as a communications hub.
Seniority
Entry-level to Individual Contributor