Collections Manager
Core
Lead daily billing and collections operations for a high-volume financial shared services environment supporting luxury hotel properties across North America.
Role type
Senior IC Collections Manager
Builds
Receivables management and cash flow for hotel portfolio
Domain
Hospitality / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
billing operations, collections strategy, aged receivables management, payment plan development, team leadership, financial controls, client dispute resolution, KPI monitoring
Preferred skills
Business Administration/Accounting degree, hospitality industry experience, supervisory experience, Microsoft Office proficiency
Technologies
Microsoft Office
Responsibilities
Lead daily billing and collections operations including advance and final deposits; oversee Collections Coordinators to meet service levels and goals; manage aged accounts receivable reporting and drive timely collection; partner with clients to resolve billing disputes and delinquent accounts; serve as primary point of contact for complex collection issues; develop and monitor payment plans for delinquent accounts; coordinate collection agency referrals; monitor team workflows and collection metrics; facilitate meetings with hotel leadership to review receivable balances and strategies; ensure compliance with internal controls and accounting best practices; hire, train, coach, and evaluate team members.
Seniority
Senior, hands-on IC with team leadership