Patient Relations Representative
Core
Coordinates and enhances access to care for UAMS employees and patients, ensuring confidentiality and optimal service levels at the University of Arkansas for Medical Sciences Ambulatory Services.
Role type
Patient Relations Representative
Builds
Smart Care services (virtual visits, remote monitoring, online scheduling, health education tools)
Domain
Healthcare / Ambulatory Services
Deliverable
product features
Required skills
Healthcare revenue cycle management, patient relations, problem-solving, critical thinking, multi-tasking, computer operations (Windows), telephone etiquette
Responsibilities
Greet and assist patients and visitors in-person and via digital/phone platforms; Respond to patient concerns, complaints, and feedback; Facilitate access to Smart Care services; Coordinate communication between patients, clinical teams, and administrative departments; Document interactions in patient experience or CRM systems; Provide information about hospital services, policies, rights, and responsibilities; Support service recovery efforts; Assist with patient satisfaction initiatives and feedback analysis; Monitor wait times, patient flow, and service delivery.