Rooms Controller
Core
Oversees guest registration, check-out, and account settlement while supporting Front Desk operations and coordinating with Housekeeping and Engineering.
Role type
Front Office Operations Specialist
Builds
Guest check-in/check-out processes, room status management, and group billing coordination
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, reservation management, conflict resolution, report generation, room status monitoring, group billing verification, multi-tasking
Preferred skills
Knowledge of property management systems, familiarity with occupancy reports, ability to work flexible schedules
Technologies
Property management systems
Responsibilities
Oversee friendly and efficient registration and check-out of hotel guests; Assist Front Desk Agents in satisfying guest requests and resolving complaints; Print occupancy, arrivals, departures, and back-up reports; Review Specials Report to coordinate special services; Block relocated guests returning to the hotel; Communicate special requests to Housekeeping; Coordinate with Room Service for amenity deliveries; Monitor and ensure completion of all room changes; Check for duplicate reservations daily; Monitor clearing of due-outs, express checkouts, and no-shows; Process charges for late check-outs; Check status of Out-of-Order rooms daily; Monitor availability of showrooms for Sales & Conference Management; Review group resumes to verify billing procedures and VIP requests; Conduct daily line-ups; Monitor arrivals to ensure rooms are ready by check-in time; Clear departures by working with Housekeeping; Ensure all guest departure calls are completed daily; Accurately report guest needs and problem resolution; Monitor room category and bedding availability up to three days in advance; Monitor amenity requests up to seven days in advance; Monitor all Master accounts for check-in and extensions; Ensure adherence to Star Service standards.
Seniority
Entry-level to Mid-level, hands-on IC