Overnight Supervisor
Core
Leading daily front office operations for a luxury hotel, ensuring seamless guest arrival and departure experiences while driving revenue and operational efficiency.
Role type
Front Office Supervisor (Luxury Hospitality)
Builds
Guest arrival/departure experiences, room inventory management, billing accuracy, and upselling opportunities.
Domain
Luxury Hospitality / Hotel Operations
Deliverable
product features
Required skills
Front office operations management, team leadership and coaching, guest relations and service recovery, revenue generation and upselling, PMS and POS system proficiency, conflict resolution, inventory and audit compliance
Preferred skills
Forbes Four-Star resort experience, hospitality management degree, bilingual communication, knowledge of local attractions and dining
Technologies
Hotel PMS systems, POS systems, Microsoft Office
Responsibilities
Supervise Front Desk Agents, Bell, and Valet teams; Lead by example in lobby operations; Handle guest escalations and VIP arrivals; Manage room inventory, billing, and cashiering; Partner with Housekeeping, Engineering, and F&B; Support team onboarding and training; Maintain safety and compliance standards
Seniority
Mid-level, hands-on IC