Front Desk Manager - Cheaha State Park
Core
Oversees front desk operations including check-ins/out, reservations, switchboard monitoring, and guest service at a state park unit.
Role type
Front Desk Manager
Builds
Guest services and operational support for state park visitors
Domain
Hospitality / National Park Services
Deliverable
client delivery
Required skills
cash handling, scheduling, staff supervision, complaint resolution, budget analysis, reservation management, MS Office proficiency
Preferred skills
Bachelor's degree, related customer service experience
Technologies
MS Outlook, Word, Excel, Reservations system, POS system
Responsibilities
Check guests in and out, monitor switchboard, forecast and analyze sales/revenue/labor/profit, supervise and train front desk staff, resolve customer complaints, ensure cash accountability, maintain facility safety and sanitation standards, perform unit opening/closing procedures
Seniority
Individual Contributor, supervisory level