Collections Associate (B2B)
Core
Connect with B2B customers via phone, email, and outreach to resolve past-due accounts, process payments, and assist with billing questions.
Role type
B2B collections associate
Builds
Payment solutions and account updates for business customers
Domain
Financial services / B2B payments
Deliverable
client delivery
Required skills
B2B experience, Microsoft Office, Salesforce, Billing/Collections software
Preferred skills
Persuasive communication, independent work, team collaboration
Responsibilities
Resolve past-due accounts, track outstanding balances, assist with billing and settlement, record payment activity, maintain customer records, manage daily priorities
Seniority
Entry-level, individual contributor