Analyst Operations
Core
Investigate and resolve chargebacks and reversals for card brands (Visa, MasterCard, Discover, Amex) by analyzing transactions, documenting actions, and applying banking regulations.
Role type
Entry-level chargeback analyst
Builds
Chargeback resolution outcomes and aggregated statistics for pattern identification
Domain
Payments / Financial Services
Deliverable
client delivery
Required skills
Transaction investigation, regulatory compliance, credit/debit adjustments, data analysis (Excel), documentation
Preferred skills
Knowledge of card brand regulations, experience with dispute codes
Technologies
Excel (pivot tables, filtering), card brand systems
Responsibilities
Investigate and process chargeback requests for specific dispute codes; analyze account transactions to determine federal coverage; organize supporting information and apply credit/debit adjustments; segment pending requests from work queues based on complexity; develop intermediate knowledge of a specific card brand and federal regulations.
Seniority
Entry-level, supervised IC
