Customer Service Representative (Dispute)
Core
Lead complex chargeback and arbitration cases to resolve payment disputes, ensuring compliance with card network regulations and protecting clients and the business.
Role type
Senior Dispute Analyst (Payments Operations)
Builds
Dispute resolution outcomes and operational processes for global payment transactions
Domain
Financial Services / Payments / Card Networks
Deliverable
client delivery
Required skills
complex transaction analysis, card network regulation knowledge, dispute resolution expertise, risk mitigation, process improvement, mentoring
Preferred skills
full association lifecycle dispute handling, operational trend identification, coaching and mentoring
Technologies
card network systems, dispute management platforms
Responsibilities
Drive successful dispute outcomes by leading complex chargeback and arbitration cases; Strengthen operational excellence by applying analytical expertise to identify transaction patterns and mitigate risk; Influence business performance through insights that enhance compliance and reduce financial exposure; Champion quality by reviewing complex case documentation and ensuring regulatory requirements are met; Enable team success by sharing expertise and guiding colleagues through complex scenarios
Seniority
Senior, hands-on IC with mentorship responsibilities
