Technical Support Analyst - Endpoint Services
Core
Provide end-user technical support for desktop, laptop, mobile, peripheral, and collaboration technologies across a global enterprise environment.
Role type
Technical Support Analyst (Endpoint Services)
Builds
Secure, reliable, and productive computing environment for global enterprise users
Domain
Enterprise IT / Endpoint Management
Required skills
Windows OS, Microsoft 365, Active Directory, endpoint management tools, hardware troubleshooting, software troubleshooting, connectivity troubleshooting, device provisioning, asset management, ITIL practices
Preferred skills
Microsoft Intune, Workspace ONE, virtual desktop environments (Omnissa Horizon, VMware Horizon, Citrix, Azure Virtual Desktop), technology refresh programs
Technologies
Windows, Microsoft 365, Active Directory, Microsoft Intune, Workspace ONE, Omnissa Horizon, VMware Horizon, Citrix, Azure Virtual Desktop
Responsibilities
Troubleshoot and resolve hardware, software, operating system, and connectivity issues; Support endpoint lifecycle activities including device provisioning, deployment, upgrades, and retirement; Participate in technology refresh initiatives and OS migrations; Collaborate with internal teams, vendors, and stakeholders
Seniority
Mid-level, hands-on IC