Payment Terminal Support Specialist
Core
Providing customer support to merchants using payment terminals and payment gateways in the Czech Republic, Slovakia, and Malta.
Role type
Customer support specialist (payment terminals)
Builds
Payment terminal and SoftPOS device setup, configuration, and maintenance for merchants
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
Czech or Slovak (native), English (B1/B2), problem-solving, customer focus, stress management, MS Office/Google tools
Preferred skills
Payment systems knowledge, e-commerce experience, claims handling, financial institution collaboration, ticketing systems
Responsibilities
Answering merchant inquiries via phone and email, troubleshooting technical issues, monitoring and verifying transactions, handling disputes, collaborating with banks, informing customers about products and features
Seniority
Junior to Mid-level