Developer Support Specialist
Core
Provide technical support, research solutions, and maintain client relationships for the organization's products and services.
Role type
Mid-level Developer Support Specialist
Builds
Client support solutions and system maintenance
Domain
Financial services / Payment processing
Deliverable
client delivery
Required skills
Technical problem solving, client consultation, issue tracking, functional requirements development, root cause analysis, system change verification
Preferred skills
Credit card industry experience, advanced technical expertise
Technologies
Issue tracking systems, databases
Responsibilities
Respond to client inquiries and research solutions, participate in technical calls with clients and vendors, analyze client-initiated changes and maintenance requests, develop functional specifications for system changes, advocate for client needs internally
Seniority
Mid-level, hands-on IC
