Dispute Specialist
Core
Manage dispute and chargeback cases throughout the resolution process, ensuring compliance with card scheme rules and internal procedures.
Role type
Dispute Specialist
Builds
Resolution outcomes for card payment disputes and chargeback cases
Domain
Financial services / Payments / Card schemes
Deliverable
client delivery
Required skills
Analytical problem-solving, Case prioritization, Documentation preparation, Risk assessment, Cross-functional collaboration, Fluent Czech and English
Preferred skills
Financial services experience, Card acceptance process knowledge, German language skills
Responsibilities
Manage dispute and chargeback cases, Prepare supporting documentation for arbitration, Communicate with merchants and customers, Identify and escalate high-risk cases, Collaborate on debt recovery processes
Seniority
Individual Contributor
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