POS Support Specialist
Core
Providing technical support and onboarding for payment solutions (credit, debit, prepaid, merchant services) to customers, acting as the primary point of contact for ticket resolution and escalations.
Role type
POS Support Specialist
Builds
Payment technology solutions for buyers, sellers, and financial institutions
Domain
Payments technology / Financial services
Deliverable
client delivery
Required skills
POS/SoftPoS technology knowledge, ticket management, SLA adherence, cross-functional collaboration, documentation, problem solving, critical thinking, customer service, Google/Microsoft productivity suites
Preferred skills
HTML, XML, CSS, Kibana, Grafana, IT/Computer Science degree
Responsibilities
Supporting customers with payment solution expertise throughout the customer journey, responding to tickets inline with SLAs, liaising with third-party partners (e.g., terminal manufacturers), reviewing and updating supporting documentation and test plans, documenting resolutions for audit trails, supporting events to showcase payment technology expertise
Seniority
Entry-level to Junior