Manager, AP EC Premier Service
Core
Lead implementation, onboarding, and in-life support for eCommerce merchants integrating with Global Payments' Internet Payment Gateway solutions across the Asia-Pacific region.
Role type
Manager, eCommerce Technical Services & Merchant Integration
Builds
Seamless integration experiences and ongoing support for digital commerce solutions
Domain
Payments, Fintech, eCommerce
Deliverable
client delivery
Required skills
System integration, technical support, solution consulting, web technologies (HTTP, TCP/IP, APIs, REST, SOAP, XML), troubleshooting, stakeholder management, business reviews, process documentation
Preferred skills
Merchant acquiring experience, mobile payment technologies, digital wallets, API testing, scripting, relational databases, project management
Technologies
Node.js, Java, .NET, Python, PHP, SQL, MySQL, C/C++, Ruby, Linux/Unix, Windows Server, ASP, Postman
Responsibilities
Lead merchant onboarding and integration lifecycle, provide technical consultation and troubleshooting, facilitate merchant certification, manage escalations and stakeholder engagement, partner with product and development teams, drive continuous improvement initiatives, conduct business reviews with merchants
Seniority
Manager, hands-on IC with team leadership