Roadside Service Dispatcher
On-site · United States
Core
Reassure customers and offer solutions for roadside service requests, guiding policyholders through coverage and steps to get back on the road safely.
Role type
Customer service dispatcher (roadside assistance)
Builds
Customer support solutions for auto insurance policyholders
Domain
Insurance / Automotive services
Deliverable
client delivery
Required skills
Customer service, problem resolution, multitasking, high-volume call center experience, prioritization
Preferred skills
Active Adjusters license, experience in high-volume call centers with KPIs, customer-facing experience
Responsibilities
Manage incoming calls for glass claims, locksmith services, and tow truck requests; Resolve customer concerns ensuring a positive experience
Seniority
Entry-level to Mid-level, individual contributor