Customer Service Representative (Auto)
On-site
Core
Provide reassurance and solutions to policyholders by guiding them through coverage needs, policy changes, and billing inquiries.
Role type
Customer Service Representative (Auto Insurance)
Builds
Customer support interactions and policy administration
Domain
Insurance / Auto Insurance
Deliverable
client delivery
Required skills
Customer service, problem-solving, multitasking, product knowledge, empathy
Preferred skills
High-volume call center experience, KPI management, Personal Lines or Property & Casualty license
Responsibilities
Manage incoming calls, messages, billing questions, and policy updates; Resolve customer concerns; Identify cross-selling opportunities
Seniority
Entry-level to Mid-level