Customer Service Representative
Hybrid
Core
Guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations to deliver world-class service.
Role type
Customer Service Representative (Auto Insurance)
Builds
Customer support interactions for auto insurance policyholders
Domain
Insurance / Customer Service
Deliverable
client delivery
Required skills
Customer service, problem-solving, empathy, adaptability, multitasking, product knowledge
Preferred skills
High-volume call center experience, KPI management, Personal Lines or Property & Casualty license
Responsibilities
Manage incoming calls, messages, billing questions, and policy updates; Resolve customer concerns; Identify cross-selling opportunities
Seniority
Entry-level to Junior