Customer Service Representative
Hybrid · United StatesNo visa sponsorship
Core
Provide reassurance and solutions to auto policyholders by guiding them through coverage needs, policy changes, and billing inquiries.
Role type
Auto Customer Service Representative
Builds
World-class customer service for GEICO auto insurance policyholders
Domain
Insurance / Customer Service
Deliverable
client delivery
Required skills
High school diploma or GED, experience in high-volume call centers with KPIs, effective communication, empathy, problem-solving, adaptability, detail-oriented, ability to prioritize and multitask
Preferred skills
College degree, insurance licensing experience
Technologies
Multiple platforms
Responsibilities
Manage incoming calls, messages, billing questions, and policy updates; Resolve customer concerns; Identify cross-selling opportunities; Enhance customer satisfaction
Seniority
Individual Contributor