Executive Support Engineer (White Glove/Mac/Windows/AV Support/Troubleshooting) - *ONSITE*
Core
Provide direct technical support, troubleshooting, and technology management for the Executive Leadership Team (ELT) and Sr Director+ leaders to ensure minimal operational interruptions.
Role type
Senior Executive Support Engineer (White Glove)
Builds
Executive technology environment, AV setups, and strategic support plans for leadership.
Domain
Insurance / Executive IT Support
Required skills
Hardware and software troubleshooting, Microsoft 365 (Windows/Mac), Active Directory, Azure, AV equipment setup, Mobile device management, Data recovery, IT special projects
Preferred skills
VOIP technologies, Network environment management, Cybersecurity best practices, Data protection regulations
Technologies
Microsoft 365, Office for Mac, Microsoft Teams, Webex, Zoom, Slack, Microsoft Active Directory, Microsoft Azure, Azure DevOps, VoIP, Mobile technologies
Responsibilities
Troubleshoot complex hardware, software, and network issues for executives; Set up and maintain laptops, mobile devices, and peripherals; Coordinate and setup Audio-Visual requirements for executive meetings; Develop strategic support plans and technology roadmaps; Monitor and maintain executive software licenses; Conduct regular maintenance and updates on executive devices; Generate reports on support activities and identify trends.
Seniority
Senior, hands-on IC
