Operations Supervisor/Unit Manager
Core
Lead and develop associates in Sales, Services, or Claims to deliver exceptional customer service and resolve complex inquiries in the auto insurance industry.
Role type
Operations Supervisor / Unit Manager
Builds
Customer service experiences and team performance in auto insurance
Domain
Insurance (Property & Casualty)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
supervisory experience, property and casualty insurance expertise, team motivation, results orientation, data analysis, regulatory compliance knowledge
Preferred skills
leadership development, process improvement, cross-functional collaboration
Technologies
KPIs, eLearning platforms
Responsibilities
Lead, mentor, and inspire a team of associates; guide team members in resolving complex customer inquiries and claims; monitor and evaluate team performance using KPIs; address escalated customer concerns; collaborate on process improvements; serve as a resource for insurance-related questions
Seniority
Individual Contributor, Supervisory Level