Analyst Intraday Optimization
Core
Support Workforce Management teams in Bangalore to ensure optimal productivity, manage real-time scheduling, and act as a liaison between operations and business units.
Role type
Workforce Management Analyst
Builds
Optimized daily schedules and real-time adherence for back-office teams
Domain
Financial Services / Workforce Management
Deliverable
dashboards & analysis
Required skills
Workforce Management, Real-time adherence monitoring, Same-day scheduling, Skilling adjustments, Profile maintenance, Root cause analysis, Stakeholder collaboration
Preferred skills
Experience with next-generation WFO and Telephony software (Verint, Calabrio, Genesys, Cisco, Amazon, Five9)
