Customer Service Technical Specialist
Core
Provide advanced technical troubleshooting, product installation guidance, and process improvements for Wolters Kluwer's professional information software tools.
Role type
Senior Customer Service Technical Specialist
Builds
Support processes and customer satisfaction for professional information services
Domain
Professional information services / Software support
Required skills
Advanced troubleshooting, Project assistance, Training, Documentation management, Customer guidance, Collaborative problem solving, Follow-up skills, Analytical skills
Responsibilities
Perform advanced troubleshooting for a wider range of technical issues, Assist in the implementation of new procedures and techniques in customer support, Provide step-by-step guidance to customers for product installations, Update and maintain support documentation, Train new employees on basic technical support procedures, Collaborate with team members to resolve escalated issues
Seniority
Senior, hands-on IC
