Account & Relationship Management Executive
Core
Drive revenue growth and customer retention for large academic, medical, research, and healthcare institutions by managing a portfolio of accounts and developing new business opportunities through a consultative sales approach.
Role type
Senior Strategic Account Manager (Enterprise Sales)
Builds
Evidence-based information solutions, workflow tools, and research resources for academic and healthcare institutions
Domain
Healthcare, Academic, Research, Publishing
Required skills
Strategic account planning, consultative selling, executive-level communication, complex sales cycle management, stakeholder relationship building, solution-based recommendations, pipeline management, forecasting
Preferred skills
Selling information/technology/SaaS/healthcare/educational/library/research/publishing solutions, knowledge of academic medical centers/hospitals/medical schools/universities/libraries, familiarity with evidence-based medicine/clinical decision support, C-suite/dean-level sales experience
Technologies
Salesforce CRM
Responsibilities
Develop deep expertise in Ovid's portfolio of clinical, research, educational, and workflow solutions; Create and execute strategic territory and account plans; Manage a portfolio of large academic, healthcare, and research accounts; Build and maintain executive-level relationships with library directors, deans, academic leadership, researchers, clinicians, and procurement teams; Identify customer business challenges and align Ovid solutions; Lead complex sales opportunities using consultative methodology; Prospect for new business opportunities; Conduct business reviews, strategic planning sessions, product demonstrations, and executive presentations; Prepare proposals, pricing recommendations, renewal strategies, and contract negotiations; Collaborate with product specialists, customer success, marketing, and leadership teams; Maintain accurate pipeline and account information in Salesforce CRM; Deliver accurate sales forecasts; Meet or exceed assigned revenue, retention, and growth targets; Travel throughout assigned territory to support customer engagement.
Seniority
Senior, hands-on IC