Customer Success Associate, Business Licensing
Core
Account Manager supporting clients with licensing renewals and lifecycle management, serving as the primary point of contact for inquiries and escalations.
Role type
Customer Success Associate (Account Manager)
Builds
Business Licensing services and client relationships
Domain
Professional Services / Regulatory Compliance
Deliverable
client delivery
Required skills
Account management, client relationship management, project coordination, problem-solving, communication, organization, Microsoft Office Suite
Responsibilities
Manage a portfolio of 5 to 150 clients, coordinate new orders and project requests, provide regular updates on renewals and licensing activities, manage high volume of inbound communications, schedule and lead client meetings, ensure accuracy of client records, collaborate with internal teams and government agencies, identify upselling opportunities.
Seniority
Junior to Mid-level, hands-on IC