Senior Customer Service Representative – Onsite (Dover, DE) R0060190
Core
Provide comprehensive support and resolve non-standard operational problems for customers in the corporate services sector.
Role type
Senior Customer Service Representative
Builds
Customer satisfaction and operational efficiency
Domain
Corporate services / Professional information
Deliverable
client delivery
Required skills
Advanced communication, Specialized problem-solving, Advanced analytical skills, Deep technical proficiency, Advanced CRM management, Customer advocacy, Cross-functional collaboration, Customer education, Team collaboration, Industry knowledge
Responsibilities
Manage complex customer inquiries and provide in-depth solutions, Conduct advanced troubleshooting and problem resolution, Assist in refining customer service processes and procedures, Provide mentorship and support to junior associates, Handle escalated customer issues and ensure proper resolution, Perform detailed analysis of customer feedback and recommend improvements