Customer Success Associate, Business Licensing
Core
Account Manager supporting clients with licensing renewals and lifecycle management, serving as the primary point of contact for inquiries and escalations.
Role type
Customer Success Associate (Account Manager)
Builds
Business Licensing services and client relationships
Domain
Legal/Regulatory compliance and business licensing
Deliverable
client delivery
Required skills
Account management, client relationship management, project coordination, problem-solving, written and verbal communication, Microsoft Office proficiency
Preferred skills
Upselling and cross-selling, navigating complex regulatory environments, handling sensitive information
Responsibilities
Manage a portfolio of 5 to 150 clients, coordinate new orders and project requests, provide regular updates on renewals and licensing activities, schedule and lead client meetings, ensure accuracy of client records and documentation, collaborate with internal teams and government agencies, identify opportunities to expand services
Seniority
Junior to Mid-level, hands-on IC