IT support Engineer
Core
Provide advanced L2/L3 technical support, maintenance, and lifecycle management for workplace technology, including desktops, laptops, mobile devices, printers, and server-hosted applications.
Role type
L2 IT Support Engineer (Workplace Technology)
Builds
Operational stability and user experience for end-users across local and global offices
Domain
Enterprise IT / Workplace Technology / Microsoft Ecosystem
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Windows troubleshooting, Microsoft 365 administration, endpoint management, hardware/software lifecycle management, ITIL best practices, Active Directory, Microsoft Intune, SCCM/MECM, Windows Autopilot, security compliance, incident management
Preferred skills
Enterprise IT environment experience, stakeholder/vendor collaboration, client-server architecture knowledge, Azure Active Directory (Entra ID), vulnerability remediation, disaster recovery support
Technologies
Microsoft Intune, Microsoft Configuration Manager (MECM/SCCM), Microsoft 365, Copilot, BigFix, Autopilot, Active Directory, ServiceNow, Exchange Online, Teams, OneDrive, SharePoint, Windows Autopilot
Responsibilities
Troubleshoot and resolve complex Tier 2 and Tier 3 incidents and security issues; Install, configure, and maintain operating systems, enterprise applications, and endpoint security solutions; Manage endpoint lifecycle activities including provisioning, deployment, refresh, and decommissioning; Coordinate hardware break-fix services, warranty repairs, and vendor escalations; Administer Microsoft 365 services and meeting room technologies; Manage incidents and change activities using ITSM platforms; Create technical documentation and standard operating procedures; Support user onboarding, offboarding, and access management; Lead infrastructure projects and process improvement initiatives
Seniority
Mid-level, hands-on IC