Customer Success Manager - Healthcare
Core
Lead Customer Success representative for strategic healthcare accounts, ensuring adoption, engagement, and value realization of the UpToDate clinical product portfolio.
Role type
Senior Customer Success Engagement Manager
Builds
Strategic customer relationships, implementation projects, and value realization plans for healthcare organizations
Domain
Healthcare / Clinical Informatics
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer lifecycle management, data-driven performance monitoring, executive stakeholder management, complex project management, workflow design, cross-functional team leadership
Preferred skills
Clinical environment understanding, consultative selling, strategic planning
Technologies
UpToDate platform, reporting tools, project management software
Responsibilities
Manage onboarding and lifecycle support for strategic accounts; lead executive planning sessions and implementation projects; analyze utilization data to identify risks and opportunities; coordinate multi-disciplinary teams for deployment; identify cross-sell/up-sell opportunities; mentor Customer Success Specialists.
Seniority
Senior, hands-on IC with team leadership
