CX/UX Researcher (m/f/d) - Hybrid
Core
UX Researcher supporting AI-driven legal software products by conducting user research to inform product strategy and decisions.
Role type
Medior UX Researcher (B2B Enterprise)
Builds
AI-driven legal information and software solutions for legal professionals
Domain
Legal Technology / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis
Required skills
User research study design, qualitative and quantitative data analysis, research synthesis, competitive benchmarking, UX artifact creation (personas, journey maps), stakeholder collaboration, research roadmap prioritization
Preferred skills
Product analytics tools (Pendo), research repository tools (Dovetail), B2B/enterprise software experience
Technologies
Dovetail, Pendo
Responsibilities
Define research goals and success criteria, plan and conduct user studies (interviews, usability tests), synthesize data into actionable insights, facilitate research readouts, maintain research repository, conduct competitive research, update UX artifacts
Seniority
Medior, hands-on IC