UX Research Ops
Core
Design, scale, and maintain the operational systems, governance, and infrastructure enabling high-quality UX research across the organization to ensure insights are ethical, discoverable, and strategically impactful.
Role type
UX Research Operations Manager
Builds
Research systems, tooling administration, participant recruitment channels, and governance frameworks for UX research.
Domain
Enterprise SaaS / Responsible Data Use / AI Governance
Deliverable
infrastructure
Required skills
Systems thinking, quantitative and qualitative research experience, research insights management, recruitment systems, analytics tools, organizational skills, AI tool integration, compliance standards knowledge
Preferred skills
Service design mindset, tactical and strategic capability building, high autonomy, responsible AI practices
Technologies
Pendo, Maze
Responsibilities
Design and maintain research systems supporting planning, execution, synthesis, and reuse; Own tooling administration and governance (permissions, standards, documentation); Act as a thought partner and coach to UX Designers, PMs, and cross-functional partners; Ensure research systems scale as volume and contributors grow; Build and manage recruitment and participant experience channels; Develop templates and guides to support research artifacts; Partner with Legal, Security, and Product to uphold consent, privacy, and compliance standards; Evaluate and responsibly integrate AI tools to improve efficiency while maintaining research rigor; Create onboarding materials, training, and documentation for researchers and collaborators
Seniority
Mid-Senior, hands-on IC