Customer Advocate I
Based in United StatesNo visa sponsorship
Core
Assist members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner.
Role type
Customer service representative (call center)
Builds
Member and physician support services
Domain
Healthcare
Deliverable
client delivery
Required skills
Data entry, typing, research, analytical skills, organizational skills, independent decision making
Preferred skills
Medical terminology knowledge, anatomy knowledge, experience with CDHP/Medicare/Wellness/Disease Management
Responsibilities
Respond to telephone and written inquiries, conduct research, spend approximately 85-90% of scheduled time on the phone
Seniority
Entry-level