Customer Service Representative - LHB
Core
Handle customer inquiries and resolve issues via phone in a fast-paced, high-demand environment, navigating multiple systems to provide timely solutions.
Role type
Customer Service Representative (Call Center)
Builds
Customer support interactions and issue resolutions
Domain
Healthcare / Insurance Administration
Deliverable
client delivery
Required skills
verbal and written communication, problem-solving, analytical reasoning, multitasking, MS Excel/Word proficiency, adaptability to new systems
Preferred skills
call center experience, insurance/benefits administration, medical coding knowledge, medical terminology, familiarity with Summary Plan Documents, performance metrics experience
Responsibilities
Resolve customer issues quickly and accurately while managing multiple systems; adapt to varying situations and process improvements; utilize common sense to follow oral, written, or diagram instructions.
Seniority
Entry-level to Junior, hands-on IC