Senior Customer Service Representative
Core
Handling initial First Notice of Loss (FNOL) claims via phone for Worker's Compensation, Auto, Property, and Liability lines.
Role type
Senior Customer Service Representative (Claims Intake)
Builds
New claim records and initial data entry for diverse insurance lines
Domain
Insurance / Property & Casualty Claims
Deliverable
client delivery
Required skills
Phone claim intake, new loss set up, customer complaint resolution, policy procedure knowledge, computerized system tracking, Microsoft Office proficiency
Preferred skills
Call center experience
Responsibilities
Perform 20-25 inbound calls daily for claim intake, resolve routine insured requests, troubleshoot customer questions, research and document complaint corrections, submit routine claim annotations
Seniority
Mid-level, individual contributor
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